FAQ

Orders that are in-stock ship within 3-5 business days (Saturday-Thursday). When your order ships, you will receive an email confirmation with tracking information. Please check your spam folder if you did not receive the email.

The promo code should be emailed to you immediately, but sometimes your email provider can hold the email. In some cases, it can take up to an hour to receive.

Once an order is placed, one cannot make any changes directly. Although we do not process standard exchanges, you may request a return label and re-purchase the item that you prefer, or write to us if it is a instant change of heart.

Please allow 1-2 business days for tracking information to update. We often send tracking when the label is created so it sometimes needs time to leave the warehouse.

Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.

Yes, we do ship International orders.

All international orders ship with UPS. Packages generally arrive 3-7 business days later, pending no issues with customs clearance.

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