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Origins Collective LLC
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Shipping & Returns

SHIPPING

All items that are in-stock and can travel within UAE via local courier service and ship within 3-5 business days and should arrive within 3-5 business days from the ship date. Items ordered together may not arrive in the same box. We are unable to ship to P.O. Boxes

Freight companies will contact you via phone to schedule a delivery date and time that works for you.COD orders require a signature and Cash on delivery.  Most carriers schedule deliveries Saturday through Thursday between the hours of 9am - 6pm. 

When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent. Please note that during promotional periods it may take longer for your item to ship. 

 

RETURNS

We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 7 days of receiving your purchase. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Please contact us below and we will provide you with a shipping label to return your product.
 
All items must be sent back in the original packaging.  If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item is marked as SALE or MADE TO ORDER, it is not eligible for return

Freight returns will be issued a refund less original shipping and handling charges in addition to a 25% restocking fee. Return requests will only be accepted within 7 days of the delivery.   
 
Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided.
 
Origins Collective,assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
 

DAMAGES 

Sometimes damages occur during the shipping process, even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and share details on hello@originscollective.com

We will arrange replacement or return of the item at the earliest possible.