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Origins Collective LLC
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Terms & Conditions

 Welcome to Origins Collective LLC

This is an e-commerce website showcasing Cushion covers & Ottomans  carefully made for you. We would like you to explore the website and shop the collection, should you like the same.

The use of Origins Collective (“Origins Collective”, “we,” or “us”) web site (“Site”) indicates your agreement of the following Terms of Use. Please read this Agreement carefully before accessing or using the Site. By accessing or using any part of the Site, you agree to become bound by the terms and conditions of this agreement, whether or not you are a registered user of our Site. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website. We reserve the right, in our sole discretion to update or revise these terms of use ("Terms of Use"). Your continued use of the site following the posting of any changes to the terms of use constitutes acceptance of those changes.

Electronic Communications

When you visit OriginsCollective.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Use of our Site

The Website is available only to individuals who are at least 18 years old. By accessing or using the Site you represent that you are of legal age. As a member, you agree to provide true accurate, current and complete information about yourself as prompted by the Site's registration form.  You agree to use the Site for your own personal use and not for commercial purposes.  Without limitation, use of the site by employees or agents of a commercial enterprise in the course of their employment or agency is a prohibited commercial use.

Privacy

Please review our Privacy Policy, which also governs your visit to JumeirahRoad.com, to understand our practices.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of JumeirahRoad.com (Trademarks owned by Origins Collective LLC) or its content suppliers. The compilation of all content on this site is the exclusive property of JumeirahRoad.com. All software used on this site is the property of JumeirahRoad.com or its software suppliers. All third party designs featured on Origins Collective LLC are copyright and intellectual property of their respective designers and cannot be reproduced or transmitted in any form without the prior written permission of the designers.

Trademarks

Domain www.originscollective.com is owned by Origins Collective LLC.

Site Access

You will not use the Site for any unlawful activities or activities prohibited by these Terms of Use. You will not solicit any illegal activity or other activity which infringes the rights of Originscollective.com or others. Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Site to (a) Transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us,(b)   Introduce to the Site or any other computer or website viruses, worms, Trojan horses and/or harmful codes, (c) Obtain unauthorized access to any computer system, including without limitation access to any API that may be provided by Originscollective.com in a manner not authorized by Origins Collective LLC. d) Transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation. e) Impersonate any other person including but not limited to, a registered user of this Site or an employee of OriginsCollective.com. f) Invade the privacy or violate any personal or proprietary right, including intellectual property rights, of any person or entity. g) Misrepresent the identity of a user or use a false e-mail address. h) Tamper with or obtain access to this Site or any component of this Site. i) Conduct fraudulent activities j) Collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial email.

Origins Collective LLC grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of OriginsCollective.com. You may not use any proprietary information (including images, text, page layout, or form) of OriginsCollective.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing OriginsCollective.com's name or trademarks without the express written consent of OriginsCollective.com. Any unauthorized use terminates the permission granted by OriginsCollective.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of OriginsCollective.com so long as the link does not portray OriginsCollective.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any OriginsCollective.com logo or other proprietary graphic or trademark as part of the link without express written permission.

User Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. OriginsCollective.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

The Service is available through Facebook’s “Facebook Connect” service. [You must have an active Facebook account in order to access the Service through Facebook Connect], and you hereby represent and warrant that you have read and agreed to be bound by all applicable Facebook policies and will act in accordance with those policies, in addition to your obligations under this Agreement. If you access the Service through Facebook Connect, OriginsCollective.com may require that your OriginsCollective.com user ID be the same as your user name for Facebook. If you sign into OriginsCollective.com through Facebook Connect, you will provide your Facebook account credentials to OriginsCollective.com, and you are consenting to have the information in that account transmitted into your JumeirahRoad.com account, and you agree that you shall only use Facebook accounts owned by you, and not by any other person or entity.

Reviews, comments, communications, and other content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. OriginsCollective.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant OriginsCollective.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant OriginsCollective.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify OriginsCollective.com or its affiliates for all claims resulting from content you supply. OriginsCollective.com has the right but not the obligation to monitor and edit or remove any activity or content. OriginsCollective.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss

All items purchased from OriginsCollective.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

OriginsCollective.com and its affiliates strive to be as accurate as possible in description and pricing of the products on the site, however, due to the nature of the internet occasional glitches or mistakes may cause inaccuracies to appear on the site. OriginsCollective.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by OriginsCollective.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full price of the product. For Shipping charges, please refer to our Shipping Policy. With respect to items sold on OriginsCollective.com, we charge your credit card before your order has entered the shipping process. Any additional Shipping Fees, if applicable, will not be refunded. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Method of Payment

For the ease of customers we have multiple payment options which include Cash on Delivery (only for UAE customers), Credit cards for all customers. We accept card payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

Payment Security

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers.  All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. 

Shipping

At OriginsCollective.com, our aim is to see our customers happy and satisfied with the products that they have selected. It is our endeavor to ensure that these products reach you in good care and in quick time, and hence we partner only with reputed courier companies.

We charge a nominal shipping fee of AED 20 for orders in UAE

We ship items within 2 working days of order placement. However in some cases we may take longer to ship the order, in case we are out of stock or a delay from our vendors. In case of any such delay, we shall keep you informed.

In the unlikely event that we are not able to ship your order within 7 working days of the order, we shall inform you and cancel the order. In such cases, your payment against the cancelled order shall be refunded; in the manner you have made the payment. If you have paid using a credit card, your credit card shall not be charged for the above cancelled order. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

Our courier partners are reputed couriers and deliver between Saturday through Thursday 9 am to 9 pm. Delivery time is subject to unforeseen delays beyond our control from our courier partners like weather conditions or any such force majeure events.

We are committed to deliver your order accurately, in good condition, and always on time.

Duties and Taxes

OriginsCollective.com orders are shipped nationally /internationally from our warehouse to your provided shipping address. Occasionally a customer may have to pay additional duties and taxes which are levied once a shipment reaches your state /country (not applicable to UAE customers). Any duties or taxes levied by the authorities at the destination port are to be paid by the customers. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet. OriginsCollective.com takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

Cancellation, Return and Exchange

At OriginsCollective.com, we want to see our customers happy and satisfied. Our cancellation, return and exchange policy is framed keeping that in mind. So feel free to give out a shout or mail us should you have a change of heart after a purchase.

The Returns will be guided by the following terms

Every Product – detail page clearly identifies if an item is

Eligible for Return

Not Eligible for Return (Sale)

Products that are eligible for return, can be returned within 7 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.

The following conditions are applicable for any cancellation / return / exchange:

  1. Wrong product was sent by us
  2. Product is defective
  3. Product was damaged in shipping
  4. Item was not delivered on the agreed time
  5. Size / Color did not match the photograph / details mentioned on the website

Upon authorization of returns, we will gladly offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges will be applicable at 20 AED for each Return Shipment.

In the unlikely event that the merchandise you ordered is damaged or defective or not as per what you had expected, you may return the merchandise unused and in the same condition as you have received, along with its original packaging and tags, for an exchange. You must inform us within 48 hours of your receiving the shipment and return the merchandise for exchange within 7 days of your receiving the shipment.

Our team must receive and approve your return request. Our team will study the need for return or exchange and based on their jurisdiction the decision would be taken. Once approved, we will communicate and have the shipment picked up from your place, as mutually agreed.

Should you have any queries or clarifications - please write to the Customer Service at hello@originscollective.com

Product Properties and Wash Care

All of OriginsCollective.com products are hand picked patterns. The subtle variations in color, texture and finish are intrinsic to our products.

Colors: We have done our best to display as accurately as possible the colors of the products shown on the site. However, because the colors you see may vary when viewed online, we cannot guarantee the accuracy of the color that you view online, with actual product color. Please always wash like colors together and dry inside out in the shade.

Disclaimer of Warranties and Limitation of Liability

This site is provided by OriginsCollective.com on an "as is" and "as available" basis. OriginsCollective.com and its owner Origins Collective LLC makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, OriginsCollective.com & Origins Collective LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. OriginsCollective.com & Origins Collective LLC does not warrant that this site, its servers, or e-mail sent from OriginsCollective.com are free of viruses or other harmful components. OriginsCollective.com will & Origins Collective LLC not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

In no case shall Origins Collective LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countires or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countires or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to defend, indemnify and hold OriginsCollective.com and Origins Collective LLC and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Applicable Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UAE. The website is governed by UAE laws.

Disputes & Resolution Policy

Dispute is defined as disagreement between a buyer (OriginsCollective.com customer) and a seller (OriginsCollective.com / Origins Collective LLC) in connection with the transaction on the website. The reason of disputes is as listed below: 

  1. Wrong product received.
  2. Product is not as described.
  3. Damaged or seal broken on the product.
  4. Part/Accessory missing.
  5. Product number is incompatible.
  6. Merchant Name/Brand Name specified is wrong.
  7. Defective/functional Issues.
  8. The product is not working and the manufacturer claims invalid invoice.

Any dispute relating in any way to your visit to OriginsCollective.com or to products you purchase through OriginsCollective.com (Site owned by Origins Collective LLC) shall be submitted to confidential arbitration UAE, except that, to the extent you have in any manner violated or threatened to violate OriginsCollective.com intellectual property rights, OriginsCollective.com / Origins Collective LLC may seek injunctive or other appropriate relief in the courts in UAE or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the UAE Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to OriginsCollective.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions about the Terms of Service should be sent to us at hello@originscollective.com